1. Overview
Access to The Swing Desk is sold as a one-time payment for a fixed period — 30, 90, or 180 days depending on the tier you choose. There are no subscriptions, so there is nothing to "cancel" going forward — but there is also no refund once access has been granted. This policy applies equally to every tier and is part of the same agreement as our Terms of Service.
2. No Refunds Once Access Is Granted
Once your payment succeeds and access to the private channel is granted to you — meaning you have received your join/access instructions through our Telegram bot — your purchase is final. We do not issue refunds for change of mind, dissatisfaction with market conditions or content, not using the access you purchased, or any other reason once access has reached this point. This applies to the full purchase price, regardless of how much of the access period remains unused.
3. Before You Buy
Because purchases are non-refundable once access is granted, we encourage you to do your own research first: read our Terms of Service, review the free @swingtradinglimited channel to get a feel for our content and tone, and reach out to us at support@theswingdesk.com with any questions before you check out. By checking the consent box on our Pricing page you confirm you have read and understood this policy.
4. Billing Errors and Duplicate Charges
This policy is about change-of-mind refunds — it is not intended to leave you stuck with a genuine processing mistake. If you believe you were charged in error (for example, a duplicate charge from a failed checkout attempt), contact us promptly at support@theswingdesk.com with your payment details so we can review and, where a genuine error is confirmed, correct it.
5. Chargebacks and Payment Disputes
If you file a chargeback or payment dispute with your bank or card issuer instead of contacting us directly, your access to the private channel will be removed as soon as we are notified of the dispute, in line with our Terms of Service. Filing a chargeback does not guarantee a refund is owed, and we may contest disputes we believe are unwarranted by providing evidence of your purchase, consent, and access.
6. Examples of Non-Refundable Situations
- You changed your mind after purchasing.
- You did not find the content useful for your trading style.
- You purchased access but did not complete the join step in time.
- Your access was removed for violating our Terms of Service.
- Market conditions moved against you during your access period.
7. How to Contact Us
For billing questions, suspected errors, or anything else related to this policy, reach us at support@theswingdesk.com or via our Contact page.
8. Related Policies
This Refund Policy should be read together with our Terms of Service (which includes the immediate-access withdrawal-right waiver) and our Privacy Policy.